Symptoms
Plesk interface is inaccessible. One of the following error messages is shown in a web-browser or when executing some Plesk utilities, like plesk db or plesk login:
ERROR: 500 Plesk\Exception\Database
Zend_Db_Adapter_Exception: SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: YES)
ERROR: PleskFatalException
Unable to connect to database: saved admin password is incorrect.
0: common_func.php3:93
psaerror(string 'Unable to connect to database: saved admin password is incorrect.')
1: auth.php3:127
Additionally, an exception has occurred while trying to report this error: Zend_Exception
No entry is registered for key &;translate&; (Abstract.php:144)
Cause
The hashed password in the file /etc/psa/.psa.shadow, that is used to access Plesk database, does not match the admin password in the 'mysql' database.